Human Resources

• - Healthy Living Discounts
• - What is the EAP Phone Number
• - SELMAN & COMPANY MISSION STATEMENT
• - DEFINITION OF FULL-TIME , PART-TIME AND TEMPORARY EMPLOYEE
• - Pay Period
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Billing contact LIst

• - Company Code AHL
• - Company List AIG
• - Company List AUL
• - Company List BF
• See More...

State Bar of Wisconsin

• - Overview on State Bar of Wisconsin
• - What is SelmanCo.'s role
• - When is open enrollment and who can enroll
• - What is Customer Service role
• - How to locate beneficiary forms in ImageNow Workflow:
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Securian: Association & Farm Credit

• - Overview of Association (Phase I implementation)
• - Phone number and Fax number
• - What does NASSP stand for?
• - What does NEA stand for?
• - What is the email address insureds use to contact Selman?
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Associations Training Manual

• - Association EFT
• - Association Membership
• - MBA Membership
• - Reliastar/SME Membership
• - Bene Forms and Change Forms
• See More...

Enrollment

• Life Of A Batch - Flow
• Ron Uline
• - How To Manually Issue - CHUBB
• - Reissues and Re-dates
• See More...

ESB Client Services

• - Employees needed to issue a group
• - Policyholder List Status Definitions
• - States with Pre-existing Conditions
• - ESB Products Offered
• - Opening a selsecure email
• See More...

Aetna Conversion - DXC

• - DXC Takeover Overview:
• - Sample of takeover letter being sent to insureds:
• - Where are notification letters found:
• - Takeover letters are advising them to go to:
• - Information included on the website provided in the takeover letter:
• See More...

Testing 123

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Hartford 503 Line FAQ

• - Abbreviations
• - What is your office telephone number and what are your hours of operations?
• - What is The Hartford Port and Conversion Department?
• - If the employee asks if their coverage and rate will stay the same as what they had with their employer?
• - What are some reasons why an employee would be losing their benefits with their employer?
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Billing Dept.

• - Phone Ext.
• - Adress
• - test 1
• - bye
• See More...

Front Desk CSR's

• - How To Transfer Calls
• - HELPJUICE
• - How to handle a Tricare/CHAMPVA Caller
• - CLAIMS HOW TO HANDLE THE CALL
• See More...

Compliance

• - TLS Secure Mail Connection
• - Acronymns
• - Encrypted Email - explained
• - InsPro Report Manager Instructions
• - CyberSecurity - state requirements
• See More...

Online Billing Portal (OBP)

• - What is the website
• - How to create a log in for a SelmanCo Employee:
• - How to create a log in for a group:
• - Who else has access to the portal from my group?
• - How to Edit a Group account holders’ information or Reset a Password
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Aetna Port

• - Useful Phone Numbers, Addresses, and Contact Information
• - What is Portability
• - Do Aetna plans offer new enrollment
• - What was offered at time of enrollment if porting? (Maximums & Minimums)
• - Other Rules/Provisions/Information
• See More...

National Insurance Agency (NIA)

• - Overview Background
• - SelmanCo's Contact Information
• - Do insureds have access to eService
• - ImageNow Location
• - Who is the carrier and their contact information
• See More...

Catia

• - HelpJuice Training
• See More...

Hartford LTC

• - 1099 Requests
• See More...

Hartford P&C, Outsourcing

• - 1099 Requests
• - Rate Tables
• See More...

Inspro

• See More...

Enrollment Duplicates Process

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Aetna LTC Claims

• - How to Search for a Claimant
• - Claim Abstract/Claims Overview Screen:
• - Claims Overview Tab: Claim Status
• - Claim Overview Tab: How to find the Plan Type: Service Model OR Disability Model
• - Service Model VS. Disbursement Model Visual
• See More...

Credit Union & Bank Products Manual

• - Accidental Death & Dismemberment - How does it work?
• - Do Accidental Death & Dismemberment policies have exclusions?
• - What does the Dismemberment benefit cover?
• - What are extra benefits included in Accidental Death & Dismemberment coverage
• - What level of coverage is offered on Accidental Death & Dismemberment plans?
• See More...

CHUBB Retention Campaign

• - Who is Nebraska Medicine?
• - Sample Letter for Nebraska Medicine
• - Will The Amount That I Pay Change?
• - How Do I Sign Up - What Do You Need Me To Do?
• - Why Should I Keep This? Cancel This / No Longer Wants.
• See More...

IT Helpdesk

• - Blank Inspro Screen / Can't Log into Inspro
• - Luis
• - Headset is Not Working
• - Who is Gary
• See More...

Tricare

• - TRICARE/CHAMPVA How Members May File Claims for RX Non-Network Prescriptions (not CHAMPVA)
• - TRICARE/CHAMPVA Number of Claims Processed
• - TRICARE/CHAMPVA RX Prescription Drugs Claims and Info
• - TRICARE/CHAMPVA Is there a way for providers to file claims electronically?
• - TRICARE/CHAMPVA Is there a way for providers to file claims electronically?
• See More...

Employer Supplement Benefits (ESB)

• - What is Employer Supplement Benefits (ESB)
• - When did SelmanCo. takeover ESB?
• - How many insureds were in the takeover?
• - How many employer groups are there?
• - What is SelmanCo. toll free number for ESB calls?
• See More...

MASSACHUSETTES DENTAL SOCIETY (MDS) FAQ

• - Why am I getting this letter?
• - Copy of Notification Letter
• - How many insureds are being impacted by the sponsor change?
• - What will be different?
• - Will my plan change?
• See More...

Aetna Long Term Care (LTC)

• - What is SelmanCo.'s Customer Service Phone Number
• - What is SelmanCo.'s Fax Number
• - What is SelmanCo.'s Address (for mail)
• - What is SelmanCo.'s address for payments
• - What is SelmanCo.'s Email Address
• See More...

Hartford Portability 2021 Rate Increase

• - Why am I getting this letter?
• - Is it legal for Hartford to change my rates?
• - Does this impact my insurance coverage?
• - Who is experiencing a rate increase?
• - When does this change take effect?
• See More...

Aetna Conversion - DXC-copy-683

• - DXC Takeover Overview:-copy-683
• - Sample of takeover letter being sent to insureds: -copy-683
• - Where are notification letters found: -copy-683
• - Takeover letters are advising them to go to:-copy-683
• - Information included on the website provided in the takeover letter: -copy-683
• See More...

Liberty Mutual FAQ

• - Effective Date and Background
• - Who will be calling:
• - What Customer Service will handle:
• - Claims:
• - Questions regarding Enrollment/Eligibility:
• See More...

Hartford - File Feed - Exceptions List

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Starr Wright USA

• - Who am I calling?
• - What is your phone number?
• - What is our mailing address?
• - What is our billing address
• - Who is the carrier?
• See More...

Client Management TRICARE Corporate

• - Client Management TRICARE SHPB Quarterly File Process
• - Tricare Corporate Client Management Department ER Group Past Due SSRS Report
• - Tricare Supplement Corporate Rates Manual
• - Client Management FTP & SFTP SITE OUTAGE JOB AID
• - CLIENT MANAGEMENT BILLING PORTAL INSTRUCTIONS FOR ER GROUP
• See More...

Medicare Supplement FAQ

• - Physical Address:
• - Email:
• - Fax
• - Medicare Supplement Benefit Chart 2022
• - Can you please verify benefits/eligibility?
• See More...

Canned Email Responses

• - Email Response For Tricare Claims Form Request
• See More...