Selman & Company
Attention Claims
P.O. Box 21611
Eagan, MN 55121
If the caller wants special handling, please provide the Corporate Boulevard address above and ask the caller to send the item to the attention of Claims Director.
Claims Submission Fax Numbers:
1-301-926-2621
If the caller wants to overnight/FedEx the mailing, this address can be used:
Selman & Company
Attention Claims
One Integrity Parkway
Cleveland, OH 44143-1500
CSRs have access to the Claims Office Fax Monitor. This is a mailbox in Outlook showing all the faxes received at the above fax numbers. CSRs can use this mailbox to confirm receipt of a fax. These faxes go to the Claims Department and each claim should appear in Emerge within five business days. There should not be any need for CSRs to save these claims
If the caller is having a difficult time getting a fax to go through, the CSR may provide his/her personal fax number. Upon receipt, the CSR can print the file and deliver it to Marvin White to deliver to Claims. Items in this folder are retrieved on a regular basis by the Claims Team.
Use the received date in Emerge and the claim images to determine if the fax is truly a NEW submission. If it is not a new submission, advise the caller of the original determination and what, if anything, is still needed.
Turnaround Time on Claim Processing: The majority of our claims are processed within five business days. However, the claims team has 10 business days to process claims. Some claims take longer (e.g., if they must be suspended for employer premium payment, if updates/changes are needed such as addition of a newborn to a policy, etc.).
Claims Submitted by Providers:
Providers may file claims by submitting standard claim forms and TRICARE/CHAMPVA EOBs to the supplement plan.
Claims Interest Checks:
If claims are not processed within state timely pay guidelines we are required to pay interest.
Provider Clearing House/Provider Payment:
PROVIDERS CAN NOW CALL AN 800 NUMBER OR GO ONLINE TO VERIFY EFT PAYMENTS!!!
When a provider calls to check the status of a payment that we have verified was an EFT payment, we can now provide them with information to either call Change Healthcare (CHC) or go to their website. See below:
Each provider that signs up to for EFT, should be granted log in information for CHC’s website. On this website, they can check real time processing of a and obtain their ERA (Electronic Remittance Advice) which takes the place of a paper EOB. If they still want a paper EOB, they can call CHC directly and request it.
If we get provider calls, we can direct them two ways:
- Call CHC Support Team for service: 866-506-2830. Providers should select option 1 for EFT or ERA questions.
Utilize CHC’s Payment Manager for remittance searching, viewing, printing, and downloading their EOBs.
Link
https://www107.medi.com/Portal/Accountingloginnew.faces
The provider can enter a check number, it will tell whether a paper check or an EFT was issued.
This way the provider can easily check the status of the payment online.
Sending Claims:
When sending claims, or claims summary we can only send them to the address we have on file. The request must come from the military sponsor or the primary insured. If the spouse is not covered, we are not permitted to send them unless the military sponsor gives you permission.