Providers can submit claims electronically. We cannot accept them via email. Claims must be faxed, mailed or sent electronic. 

Please instruct the provider to contact our Clearing House Change Healthcare (CHC)

Please advise the provider they must register at https://customercare.optum.com/public/home.html. If they need help with registering please instruct the provider to speak to their Supervisor or Admin for help. 

When the provider has registered they can check the website for the status of the claim. If the claim is not there, please advised them to fax a copy of the claim along with the primary EOB to 1-301-926-2621. Please allow 30 days for processing then check with CHC using the website for the status of the claim. 

If we get provider calls   We can direct them two ways:

1. 1. Call CHC Support Team for service: 
   1. EFT Payment Support: 1-866-506-2830 select option 2
   2. ERA/Remittance Inquiries: 1-866-742-4355 select Provider - Support - Remittance 
2. 2. Enroll in CHC’s Customer Care Hub. Please note that you will need to register as a provider when choosing a customer type during your enrollment. 

Please allow 30 days from the date that the claim was submitted for a status to be available. 

If the provider has submitted health care claims to Selman & Company (aka SelmanCo), for services rendered for your TRICARE or CHAMPVA insureds, please update your records with the information below.

Selman and Company now requires two Payer IDs for Real-Time 270/271 and 276/277 transactions and EFT/ERA enrollment