Our Contact Info:

Selman & Company

One Integrity Parkway

Cleveland, OH 44143-1500

Tricare:

Customer Service Phone 1-800-638-2610 (x____)

Claims Fax: 1.800.310.5514

Fax 1-800-311-3124

My Fax ______________________

Outgoing Letters:

TSE – Corporate

TSA – Retail

TRICARE Contact 

Info:

East – 1-800-444-5445

West – 1-844-866-9378

Overseas www.tricare.mil

TC for Life 1-866-773-0404

CHAMPVA Contact Info:

1-888-289-2411 phone or

1-800-733-8387 phone

1-303-331-7804 fax

Hac.inq@med.va.gov

ENTER OFFICE EMAILS: 

DEERS: 1-800-538-9552

Calls for Account Management:

General claims issues can be handled by Customer Service.

All other calls from HR Reps should be directed to Client Services Transfer calls to Twanna Tilghman, Alanna Jordan & Yolonda Roulette .

Our Websites & Email Addresses You Can Share With The Customers:

Https://Apply.selmanco.com/gea  (GEA enrollment)

https://apply.selmanco.com/vfw (VFW enrollment)

memberservices@selmanco.com (email to Customer Svc)

www.selmanco.com/eService (to access Customer eService)

My email _____________________________@selmanco.com

Calls from Brokers & Agents: Ron Erjavec & Matt Blanks use Fuze Phone

Some Retail Associations:

We Use These Associations with Hartford as the Carrier

Government Employees Association (GEA)

Uniformed Services Benefit Association (USBA)

**Previous Associations Used While AEGA/Transamerica Was the Carrier (Ended 01/01/2020)

National Armed Forces Association (NAFA)

Non-Commissioned Officers Association (NCOA)

Retired Association for the Uniformed Services (RAUS)

Uniformed Services Benefit Association (USBA)

American Military Retirees Association (AMRA)

Armed Forces Benefit Association (AFBA)

Armed Services Mutual Benefit Association (ASMBA)

How to Enroll:

• If Retail, send materials to the caller yourself.
•  
• If Corporate Direct Bill (Add a Person), send materials.
•  
• For all other situations, please reference the TRICARE Corporate Groups Manual
•  
• If group is not listed in the TRICARE Corporate Groups Manual, then please refer caller to employer/benefits office.

Claim Notes:

Filing limit 24 months from TC process date.

Send standard claim forms and EOB. If Rx, send detailed bag receipt.

See online manual for claim forms.

Use check tracer worksheet if caller did not rec’ve claims benefit check. Email to Tricareclaims@selmanco.com

Pre-Ex – 6 months back, 6 months fwd

Dup EOB – Use Send Fax Icon on desktop

MR – Medical Records from doctor

PMH – Previous Medical History from Patient (completed claim form listing doctor names and permission for us to obtain medical records).

PEC – Pre-Existing Condition

Claims Issues/Research – “Claim Question Signature.” Send email to Tricareclaims

EOB Remark Codes:

08 –Pending Rcpt Of Info Membr/Provdr

16 – Need CHAMPVA EOB for Rx

21 – Denied for Pre-Ex

28 – Amount paid by primary payer

30 – Supp Deductible

31 – Previously Considered

34 – TC Ded Not Cov’d or Exhausted

51 – Need TC EOB

55 – Denied by TC

Claims Submissions:

Selman and Company

Attention Claims:

P O Box 14043

Lexington, KY 40512

Fax 1-800-310-5514

Fax 1-301-926-2621

Boeing/BAO Claims Address:

Selman and Company

Attention Claims:

P O Box 14043

Lexington, KY 40512

Payments Address on Bills:

Selman & Company

PO Box 92920

Cleveland, OH 44194

Employer Group Payment Address: 

PO Box 43161

Cleveland, OH 44143-0161

FedX/USPS Special Delivery/DHL/ UPS/Urgent Claims:

Selman & Company Claims Department

Attn: Rose Babe

One Integrity Parkway

Cleveland, OH 44143-1500

Cancels/Remove Family Mbrs:

Review the Corporate Rate Manual in the Tricare Shortcuts: 

List Bill Gen’l Dynamics, Okaloosa County Schools, P31 Incorporated, ManTech, or The SI – See special instructions.

List Bill All Others – Refer caller to his/her benefits office.

Direct Bill – Email Tricarebillingworkflow@selmanco.com

Claim Not On File:

I’m sorry. We do not have that claim on file. Would you please  fax a copy of the claim (s) along with the primary EOB to 1.800.310.5514. 

If the provider/member can NOT fax the claim and EOB please advise of our claims address: 

Selman & Company

Attn: 

Selman and Company

Attention Claims:

P O Box 14043

Lexington, KY 40512

Dup Cert: send email to ”Certificate”

Dup Cert + ID Cards: Same as above but add ID Cards to subject line

Dup Welcome Pkt: Same as above but write Dup Welcome Pkt in subject

ID Cards Only: Diary M58, ID Cards Printer, Actual Size

Urgent or 2^nd/3^rd Requests: Email Tricareenrollment@selmanco.com

Billing:

EFT (M, Q, S, A)

Paper (Q, S, A)

If more than 90 days late, send GHS form to caller. Email it or mail it using the address cover sheet.

EFT 1^st attempt on 5^th.

EFT 2^nd attempt on 15^th.

Provider Calling & You Cannot ID Member:

What company are you trying to reach?

Do you have a copy of the supplement ID card?

Remember to check Emerge.

Remember to search by name and/or Social Security #.

Most Common Corporate Rates:

$67.50/month     EE Only

$132.50/month   EE+C or EE+SP

$178.50/month   EE+C+SP

or

$60.50/month     EE Only

$119.50/month   EE+C or EE+SP

$160.50/month   EE+C+SP

**not all groups use these rates**

Claim Suspended for Corporate Payment:

• Do NOT tell caller about the paid-to date. Unless premium past due 60 + days
• Advise claim received and going through normal processing. Unless the premium is past due 60+ days
• If caller persists, put them on mute and send email to Yolonda Roulette. Tell caller you have escalated the item and have requested the claim review to be expedited.
• If they call back later and claim is still pending, research with Yolonda Roulette before providing an answer.

Who is Selman? Do I need new cards? 

• The owner of ASI put the company up for sale and Selman & Co. bought it.
• Same insurance company.
• Same claims address.
• Same benefits and rates.
• Old ID number is still ok. The new number may also be used.
• New ID cards are not necessary, but we are happy to mail them.
• Date of switch was April 1, 2014.
• Same phone number.
• New address for premium payment.
• Letters were issued to everyone in 2014.

Caller Gives Policy Number:

That starts with MZ or AGP please ask…

Do you have a smaller number or a number that begins with the

letter P?

Caller Trying to Reach CHAMPVA or Tricare:

You have reached Selman & Company. We are a small, private business in Cleveland, Ohio. We sell Tricare & CHAMPVA supplement policies carried by Hartford Accident & Life, but we are not a part of Tricare or CHAMPVA. CHAMPVA is administered and funded by the Department of Veterans Affairs.

Tricare is administered by the DOD.

The phone number listed for CHAMPVA is 1-800-733-8387 or 1-888-289-2411.

Tricare’s contact number:

East – 1-800-444-5445

West – 1-844-866-9378

Overseas www.tricare.mil

TC for Life 1-866-773-0404.

Please contact Tricare or CHAMPVA for more assistance.

P Number 

This is the main ID number. For persons who started with ASI, this is a new number.

**EITHER the P-number or the shorter number may be used when a member/provider contacts us or submits an item.**

Emerge Number

This is also an ID number. For persons who started with ASI, this is the old certificate number.

We still use these numbers and we have cross-referenced them with the P-numbers.

Policy Number

The policy number begins with AGP.

This number identifies the blanket policy under which the insured is covered.

It identifies the coverage, not the person. Many people can have the same policy number.

Group Number

We do not use group numbers.