Name changes must be submitted in writing with documentation of the change (such as a marriage license, driver’s license, court document, or divorce decree).
Please ask the insured to send you a copy of this information via
Fax
Once you receive it please place a copy of the information in Imagenow.
If it is a name change and you have the supporting documentation. Before you place the document in Imagenow.
Please update the name. For example, insured has a new last name due to marriage or divorce, or simply a legal name change.
Please remember, you can not change the DOB or gender.
When you have those request please ask for the supporting documentation, place it in Imagenow.
Then send an email to billingworkflow, via email.
Please keep in mind, this is a 5 business day turn around. Please educate the insured they may get correspondence over the next 2 weeks with the old information on it.