If a member would like a duplicate copy of an EOB, the CSR can send them by email or mailed. 

Please mail the request to the address in Inspro. Please do not send it to any other address. If the member would like it faxed to them please use the send fax Icon on your desk top to send it to the member.

You can also, email it to the insured. to email the EOB's please send a claims summary using the SSRS report.

If the claim was paid to the member, we can only issue the duplicate EOB to the member. 

Providers do not receive EOBs when we pay the member directly.

If the claim is not yet processed, we cannot issue a duplicate EOB. Please make sure the claim has been processed before you request the duplicate EOB.

If a provider  would like a duplicate copy of an EOB, the CSR must refer the provider to CHC.

If we get provider calls, we can direct them two ways:

The provider must use the phone number to register only. Once the provider has registered the provider can use the link to get the status of the claim. 

If the provider needs help with registering please advised the provider to speak with their supervisor or admin. 

• Call CHC Support Team for service: 1-866-506-2830. Providers should select option 1 for EFT or ERA questions.

Please refer the provider the Change Healthcare (CHC) 

Utilize CHC’s Payment Manager for remittance searching, viewing, printing, and downloading their EOBs. 

Link:

 https://www107.medi.com/Portal/Accountingloginnew.faces

1. The provider can search if they have the check number. Do not include any zero's before the check number

2. The provider can print their own EOB's 

3. The provider can check the status of a claim. 

We do  not send the duplicate EOB's to the providers. The provider can speak with their supervisor or admin person to get registered with our clearing house, Change Healthcare, CHC. 

Once the provider is registered with our clearing house, CHC. They will be able to print and or download their own EOB's.