If a caller reaches a CSR in the call center and inquires about enrolling in TRICARE or ChampVA Supplement, please refer the caller to Marti Haas or Cedric Eichelberger.

Transfer the call to Tricare Sales.

 Current Tricare Sales Reps are Martha Haas (Marti) & Cedric Eichelberger

 Below is for your information. CSRs do not handle the below.

**Important**

 Please check the state availability matrix. If the state is not approved for HTRI (Hartford) you must explain the state is not approved to have the Supplement issued. 

The updated state availability matrix is here:  W:\JRuiz's Training Materials\New TriCare Manual\Links\TRICARE State Availability.xlsx

CSRs can send enrollment materials to interested callers by mail, fax, or email. Please explain to the caller to return the application via email or mail. Once you have the application Please place a copy in Imagenow, and Route the application to enrollment team.

Here are some of the most common associations for Retail enrollment:

 Armed Forces Benefit Association (AFBA)

Armed Services Mutual Benefit Association (ASMBA)

Chief Petty Officers Association (CPOA)

First Coast Fleet, Inc. (FCFI)

Government Employees Association (GEA)

National Armed Forces Association (NAFA)

Non-Commissioned Officers Association (NCOA)

Retired Association for the Uniformed Services (RAUS)

Uniformed Services Benefit Association (USBA)

Veterans of Foreign Wars (VFW)

There are some state availability restrictions.

 TRICARE/CHAMPVA members living overseas may only enroll in a Retail plan if they have a permanent U.S. address in a state where the supplement is sold. The U.S. address must be used on the enrollment form as the residential address. The applicant can separately provide the foreign address as the mailing address.

Note: Navy Federal CU is not a Retail group.