Some certificates allow the member to reduce the amount of the FPO increase. 

For example, some certificates would allow the member to increase the DBA by $1 instead of by the full amount quoted in the letter. However, some certificates do not allow the member to modify the amount of the increase. 

CSRs must review the certificate language to determine the rules. 

CSRs can also read the language on the FPO Increase Offer Letter to make this determination. 

Please see this training review document: Aetna LTC -- FPO Review.doc