Claims

If you receive a claim in your correspondence, please redirect it to the Claims Department in Materion using a round robin envelop. Currently Marvin White is sending claims 3 times per day, you can hand deliver it to him each day.

Letters of Creditable Coverage

If you receive a letter of creditable coverage showing the effective date and termination date of a prior medical insurance policy, please look up the member in InsPro. If you cannot find the member in InsPro, look up the member in ImageNow.

If the letter of creditable coverage was submitted with the application, and it is a new enrollee who does not yet have a record in InsPro, please forward the item to Enrollment.

If the member already has a record in InsPro, please forward the item to Rose Babe in Materion via round robin.

Instructions on how to fax EOBs, ID Cards, etc.

Please see this document on how to fax EOBs, ID Cards, etc.