To order a duplicate welcome packet, please send an email to certificates@selmanco.com
Format the subject line as shown:
Smith – P000123456 – TRICARE – Dup Welcome Pkt
Urgent and 2nd/3rd requests should be emailed to Yolonda Roulette.
If the certificate is in Inspro in Archive Documents the member can log into their portal online and download it themselves.
Ask the customer to visit our website www.selmanco.com/eservice
the insured will have to register the policy.
Once registered they will be able to click on correspondence and see their certificate.