Yes, providers can submit claims electronically. We cannot accept them via email. Claims must be faxed, mailed or sent electronic. 

Please instruct the provider to contact our Clearing Hours, Change Healthcare (CHC) when they need claim status or copies of the EOB's 

Please advise the provider they must register.  If they need help with registering please instruct the provider to speak to their Supervisor or Admin for help. 

Use the number to register only. Once registered use the link to get the status of the claim. The provider can also, print, download copies of their own EOB's from the CHC site. 

When the provider has registered, and check the website for the status of the claim. If the claim is not there, please advised them to fax a copy of the claim along with the primary EOB to 1.800.310.5514. Please allow 30 days for processing then check with CHC using the website for the status of the claim. 

If we get provider calls   We can direct them two ways:

 Call CHC Support Team for service: 1-866-506-2830.  Providers should select option 1 for EFT or ERA questions). The provider must register. 

 Use the link. 

2. Utilize CHC’s  Payment Manager for remittance searching, viewing, printing, and downloading their EOBs. That includes, duplicate EOB's, checking a patient payment when they have the check number, printing their own EOB, etc..

If the provider has submitted health care claims to Selman & Company (aka SelmanCo), for services rendered for your TRICARE or CHAMPVA insureds, please update your records with the information below.

Selman and Company now requires two Payer IDs for Real-Time 270/271 and 276/277 transactions and EFT/ERA enrollment

Providers may contact Change Healthcare for EFT enrollment, changes or updates.

Phone: 866-506-2830

Online: www.changehealthcare.com/eft>>> EPayment Request Forms

Select the EPayment Request Forms hyperlink under New Provider/Existing Providers

Please visit SelmanCo.com for more information about insureds.

Change Health Care and Provider (CHC) - EFT and ERA Enrollment Process ***Updated 4/11/17***

Some carriers allow EFT enrollment directly or they contract with company like CHC.

Hartford Life and Accident Insurance Company

enrolls providers in EFT via CHC only.

If we get provider calls We can direct them two ways:

1. Call CHC Support Team for service:  866-506-2830. Providers should select option 1 for EFT or ERA questions)

2. Utilize CHC’s Payment Manager for remittance searching, viewing, printing, and downloading their EOBs

Link: https://www107.medi.com/Portal/AccountLoginNew.faces

How does a provider find Hartford (or any carrier) through CHC’s websites?

Providers access CHC’s Payer List: https://access.emdeon.com/PayerLists/ See this document for Emdeon EFT ERA process.

Providers can look up carriers by name or Provider ID. This site shows our products and service addresses.

Our claims address is:

Selman & Company 

Attention Claims

P.O. Box 21611

Eagan, MN 55121