Please be aware:  Our phone number provided on the top left hand corner of the Aetna Conversion takeover letters is incorrect (it is a number off)

What is the correct phone number: 877-665-6733

Visual example of the correct phone number in the takeover letter:

If you receive a call from an insured stating our phone number is incorrect on the takeover letter: Please apologize for the error, and advise them that we are aware of the error and have corrected it. Moving forward all documentations will display the correct phone number. The website also addresses the correction of the phone number, and has the correct contact phone number for us.

The website provided on the takeover letter: The website on the takeover letter provides the correct contact phone number for us, and addresses the incorrect phone number error. See visual below.

Attached: 

Microsoft Word Doc.: Copy of Sample Notification Letter of with incorrect Phone Number

PDF- Copy of Sample Notification Letter of with Correct Phone Number

Hopefully, we will not get many calls as the notification letter really emphasizes the website. But, this is a heads up in case you get a call.