File feed NCCs can be re-sent as long as the insured is still within 91 days of the group coverage termination date/After 8/1/2021 for NCC 31 days from the ER/The Hartford signature date. 

CSRs should send an email to filefeeds@selmanco.com. The subject line of the email should include “NCC Resend,” the member’s name, the name of the group, and the group policy number. The body of the email should include any special handling instructions, such as an updated mailing address. CSRs can use this template in the body of the email. If urgent, be sure to mark the message as “high importance.”

Make sure to also include the below information in the email:

-Name of the Employee

-Name of the Employer Group and 

- The Date of the Notice

When re-sending an NCC, please make sure the caller understands that this will NOT alter the overall 91-day deadline ceiling/ After 8/1/2021 for NCC 31 days from the ER/The Hartford signature date 

If the request is made after 91 days from the group coverage termination date/ or After 8/1/2021 for NCC 31 days from the ER/The Hartford signature date, the CSR must advise the insured that the item cannot be reprinted at this time due to the timeliness deadline. IMPORTANT – After the phone call, the CSR should send an email to PortabilityandConversions@selmanco.com asking for a denial letter to be issued. The email should include the member’s name and ID number from imaging. The denial letter will include the instructions for appealing.

After 8/1/2021, they have 31 days from the date the ER / The Hartford if file feed group signed the NCC and 60 days from the date the ER/ The Hartford if file feed group to mail the application.